Shipping policy

 

Shipping

Orders over $65 are eligible to receive free shipping within Australia. Orders will be sent with either Australia Post, Sendle or Aramex Couriers. Orders under $65 will be a charged a shipping fee of $8.95 + GST. Express shipping will be charged at $10.95 + GST.

Our business hours are 8:30am – 4.30pm from Monday to Friday. Any orders placed over the weekend or on Victorian public holidays will be processed the next working day.

 

Delivery

If you are not home or available to accept the delivery during business hours, a good alternative to ensure you receive your parcel promptly is to ensure you have provided ‘Authority to leave’. If this is selected at checkout, your parcel will be left in safe place if you are not available to accept the delivery. Please note that this option is not covered by insurance. If you uncheck this option, your parcel will require a signature for delivery, and if you are not available to accept the delivery, a collection notice will be left. Please contact us if you do not receive this notice.

Please find approximate delivery times below from the day the order is placed to when it should be received:

Australian capital cities: 1-7 business days

Other areas: 7-14 business days

 

International Shipping

Please email info@lovetea.com.au if your country for shipping isn’t available at checkout with information on the products you are interested in ordering along with your address and we can quote delivery cost and time for you.

Kindly note, international orders may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Love Tea is not responsible for these charges if they are applied.