FAQs

Health and Wellness

As a guide, we generally recommend using between 2.5-3 grams per cup, and one to three cups per day. You can find more detailed dosage and directions by clicking on the description of each product. If you suffer from any health complications, or take medications, we suggest checking in with your health care practitioner, who can guide you to the teas and the quantities of teas, most aligned for you.

Our Honey Spiced Chai is our only blend that is not classed as a vegan product, as it uses locally farmed honey.

We generally recommend you check in with your healthcare practitioner, to choose the teas that most align for your child and their unique state of health. We recommend you avoid any caffeine and consider caffeine free teas instead, such as peppermint tea, chamomile tea, lemongrass and ginger tea, caffeine free chai, rooibos tea, calming tea, turmeric tea or licorice love.We generally recommend you check in with your healthcare practitioner, to choose the teas that most align for your child and their unique state of health. We recommend you avoid any caffeine and consider caffeine free teas instead, such as peppermint tea, chamomile tea, lemongrass and ginger tea, caffeine free chai, rooibos tea, calming tea, turmeric tea or licorice love.

Each one of the ingredients in our teas is gluten-free, however, we unfortunately cannot 100% guarantee that there won’t be traces of gluten in our blends. What we can guarantee is that we don’t add any of these contaminants to our products and we do our absolute best to ensure our suppliers and associated supply chain implement best practice to ensure none of these contaminants are present.

Most ingredients used in our blends are low FODMAP herbs, teas and spices. But please take the time to read the ingredients listed for each tea so that you can make sure the ingredients suit your exact dietary requirements. As each individual can tolerate different amounts of certain foods, it is best to go through each blend to see what fits best with your current state of health. Our Honey Spiced Chai is not recommended, as the blend contains high fructose content from the honey. Turmeric tea, Peppermint, Dandelion Chai, Lemongrass and Ginger and Digestive tea may be beneficial for those wishing to support digestive function and gut health.

Pregnancy

Just as every individual has a unique constitution and a different state of health, a woman’s pregnancy can be just as unique. Our pregnancy range has been formulated to support and optimise women’s health for each specific part of the pregnancy journey. Unfortunately, we cannot design blends, which are perfect for everyone’s specific health requirements as each individual is so unique. We trust that you will be guided by your own state of health and personal wellbeing and simply use our blends which are appropriate for you. We recommended that you do not drink these blends if you are taking medications, if you suffer from hypertension, or if you are seeking other medical treatment. If you are unsure about any of the ingredients or potential interactions, it is extremely important that you seek advice from your health care practitioner. We have composed our list of blends, which are most appropriate for each trimester as a guide, but as with everything in pregnancy, please do not consume anything that you don’t feel comfortable with, or if you feel you may have an issue with any ingredients at all, we recommend you avoid it.

To begin your journey into motherhood, our naturopath has designed a Fertility blend, which helps to support natural conception and increase your fertility potential. Red clover, chaste tree and raspberry leaf, have traditionally been used to support hormonal balance, regulate the menstrual cycle and support reproductive health. This blend was designed to assist with natural conception, as an alternative to undertaking IVF treatment. We do not recommend using this blend in conjunction with IVF treatment, or with any medications, as the effects on the hormonal system may interfere with IVF treatment or certain medications, at a time when hormones must be strictly controlled and monitored. This blend is not recommended for individuals suffering from hyperprolactinaemia or raised prolactin levels. Once you fall pregnant we recommend you discontinue taking Fertility tea.

As with everything in pregnancy, we recommend you check in with your health care practitioner, particularly during first trimester, as they have the best understanding of your unique state of health. We have designed our blends to generally be of benefit to most women, but each individual’s state of health is unique. Some women enjoy herbal teas, in moderation including Lemongrass and ginger, ginger tea, rooibos tea, caffeine free chai, and peppermint tea. We generally recommend avoiding caffeinated blends throughout pregnancy.

As with everything in pregnancy, we recommend you check in with your health care practitioner, as they have the best understanding of your unique state of health. We have designed our blends to generally be of benefit to most women, but everyone’s state of health is unique. Some women enjoy lemongrass and ginger, ginger tea, peppermint tea, rooibos tea, caffeine free chai, and turmeric tea.

As with everything in pregnancy, we recommend you check in with your health care practitioner, as they have the best understanding of your unique state of health. We have designed our blends to generally be of benefit to most women, but everyone’s​ state of health is unique. Some women enjoy Raspberry leaf tea, which has traditionally been used to support women during the third trimmest and during postpartum recovery. You may like to enjoy this blend on its own or add it to another herbal tea. Raspberry leaf tea has traditionally been used during the later stages of pregnancy to strengthen and tone the uterus, in preparation for childbirth. Raspberry leaf is nutrient rich and can also be used postpartum to help promote healthy​ recovery. Some other herbal teas that pregnant women enjoy include lemongrass​ and ginger, ginger tea, peppermint tea, rooibos tea, caffeine free chai, and turmeric​ tea.

As with everything in pregnancy and breastfeeding, we have designed our blends to generally be of benefit to most women, but each individual’s state of health is unique and we recommend you check in with your health care practitioner, who has the best​ understanding of your​ unique state of health.​ We have designed a Breastfeeding tea which is based on herbal galactagogues including fennel, fenugreek and caraway seeds, which have traditionally been used to support healthy lactation and ease digestion. This blend is certified organic and caffeine free and completely free from any flavours and sweeteners as we don’t use any ingredients which are not natural. This is one of our most loved blends and we have had very positive feedback, particularly from women who suffer from poor lactation and lack milk supply. This blend may suit women who are wishing to breastfeed but are struggling with milk supply. We recommend you check in with your health care provider to see which blends suit you best, but some breastfeeding​ women enjoy lemongrass and ginger, peppermint tea, rooibos tea, raspberry leaf​ tea, caffeine free chai, turmeric tea, or ginger tea. These teas are all caffeine free and additional details can be found on our website.

Environment and Social Responsibility

We are certified by Australian Certified Organic (certification number 11488), and this is audited annually. We believe products that are the best for your health are the ones that have no hidden ingredients and no unnecessary additives or flavours. At Love Tea we choose to use high quality, certified organic ingredients, which are often sourced directly from around the world. We believe organic ingredients taste better, are better for your health and are better for the environment.

From the very beginning we have always had a clear direction to operate an environmentally responsible business. We partner with 1% for the Planet where we are dedicated to donating 1% of annual revenues to a range of environmental organisations worldwide. We feel it is our environmental responsibility to reduce our negative impact on the environment and continue to support non-for-profit organisations who are working towards improving the natural environment for future generations.

We are happy to confirm that we use a non plastic, biodegradable, plant based mesh for our pyramid tea bags. They are made from a biodegradable plant based material called Soilon which is not plastic or nylon and is not made from a fossil fuel base. We have personally tested these tea bags in our own home compost, and witnessed them slowly breakdown. It’s important to note, they will definitely take longer than other compost items to decompose. These Soilon bags have met all compostability standards in Japan, Europe and North America. However, the manufacturers recommend commercial composting as a quicker alternative to address this longer time of breakdown. If you are looking for the most environmentally friendly option for tea, we will always recommend drinking loose leaf tea. You can learn more about our packaging choices here.

The short answer is no, the material itself is not made of plastic, it is made out of biodegradable plant-based material called soilon which is vastly different to plastic based nylon. Of course, like microplastics, there is no plastic intentionally added to our teabags and it is not part of the ingredients or the makeup of the materials we use, however, can we 100% guarantee that microplastics doesn’t exist? No, and we don’t think anyone can. Microplastics in varying size particles are present in the air we breathe and in all types of water (including rain) so it is impossible that we can 100% guarantee there are no microplastics, in the same way, we can not 100% guarantee that there are no traces of gluten, pesticides and basically anything else of concern. What we can guarantee is that we don’t add any of these contaminants to our products and we do our absolute best to ensure our suppliers and associated supply chain implement best practice to ensure none of these contaminants are present

Love Tea boxes, cellophane pouches and pyramid tea bags are all biodegradable and can be placed into your home compost to breakdown. This is what we do with all of our tea packaging including tea bags. We have personally tested these tea bags and witnessed them breakdown in our own home compost, however, they will definitely take longer than other compost items to decompose. We recommend placing them in a warm secure composting environment, and not just simply placing them in the garden. The material manufacturers recommend commercial composting as a quicker alternative to address this longer time of breakdown.

We fairly source the majority of our ingredients directly from the growing communities and cooperatives who produce them. We pay fair trade premiums for the ingredients purchased from fair trade farms and continually strive to learn more about the challenges that the growers face in their regions. There are 2 main components to being fair trade certified.

(1) Premiums: Premiums are an additional percentage, that you pay as a customer, that goes directly into a community run trust account, for the community to use on particular projects that they vote to be of most importance. These could be water wells, community halls, delivery vehicles etc. This is in addition to the per kg / per unit cost of any goods purchased.

(2) Licence Fee: Licence fees are paid directly to the parent organisation, in this case, Fairtrade, as a fee for using their mark to promote products. These fees don’t assist lowest-paid workers in countries abroad but are more of a fee for the use of their logo. We have decided to pay the premiums to producers of our ingredients at an above-market “fair trade” premium at farm level. For farms to receive the premium they must meet specific labour, environmental and production standards that are audited by Fairtrade international. We believe this is the best way to empower growers and drive the sustainable development of the industry around the world. We have been lucky enough to see first hand some of the benefits to communities these premiums supply and we are really proud of our decision to support these initiatives. After a lot of thought, we have chosen to not proceed with the Fairtrade Licensing due to a number of factors, but primarily because we feel the contribution could be better distributed in order to directly benefit the farmers at origin.

We recently requested testing on the Soilon tea bag material we use for traces of BPA (Bisphenol A). We are pleased to share that the results reported that there were zero traces found and not detected.

The individually wrapped tea bags are made with paper and biodegradable lining (this is needed so the envelopes can be sealed)The tea bags are made from the same biodegradable Soilon material as all other tea bag products we produce and we are pleased to share that the envelopes / sachets are now also home compostable as well.   

The clear pouch that holds all of our tea products (loose leaf and tea bags) is made from a plant based cellophane material called NatureFlex. This is not a fossil fuel based polypropylene (as is often used with food packaging.) This can be placed in your home compost and will successfully breakdown in a few short months.What is the clear pouch that my tea is packed in made from?The clear pouch that holds all of our tea products (loose leaf and tea bags) is made from a plant based cellophane material called NatureFlex. This is not a fossil fuel based polypropylene (as is often used with food packaging.) This can be placed in your home compost and will successfully breakdown in a few short months.content

Love Tea Products

The ingredients in our teas are not grown in Australia. On our website, each product has a tab titled “Origin” and this states the countries that supply the ingredients for that product. We always ethically and fairly source our tea and ingredients, and as a result, we always pay a premium for them. Once they arrive in Australia, we blend them and pack them in Victoria. We only have one blend which is 100% grown, produced and packed in Australia, and that’s ourAustralian Sencha. It is grown on a plantation in Northern Victoria, and is one of our finest blends.

It depends on the blend and the seasons. As many factors, such as environmental and economic changes can affect our raw ingredients, the plantations and countries can change from season to season. Each blend has an “Origin” tab, which lists the countries from which we source the ingredients in that particular blend.

If you would like to place an online order and collect it from our warehouse when its
ready, you are welcome to. You can do this by adding ‘Local pick up’ at the check-
out. We will then send you an email once your order is ready for collection, which is
usually the next day. Please note, collection is available between 9am and 4pm,
Monday to Friday. We also have a detailed map available which lists all our stockists.
You can simply enter your postcode and it will present a comprehensive list of
stockists close to you.
Alternatively, we have opened a retail store at 321 Pakington Street Newtown, which
is open Monday to Saturday, from 10am until 4pm. This space allows the opportunity
to explore and browse our full range. We look forward to welcoming you.

We include complimentary sample sachets in every online order. If you would like to sample a specific blend, we suggest heading to one of the many cafes that stock and serve our blends, and to try some of our tea there, all while supporting a local business. You can type in your postcode and get a comprehensive list all our stockists in your area on our stockist page.

We are always eager to hear from potential new stockists, and we encourage you to fill out our Become a Stockist Form if you would like to have Love Tea in your business. You are welcome to request samples when filling out the form, however, we can’t guarantee that we can fill all requests.

We’d love to hear from you if you’re a café or retail space who wants to stock our product. We encourage you to fill out our Become a Stockist Form with as much detail as possible so that we can learn a little more about you and your business.

Please email info@lovetea.com.au and include the details of your event. Please do keep in mind that we often are overwhelmed with requests for samples and at times we won’t have sufficient stock on hand to be able to supply every request.

We often send orders internationally and offer a flat rate of $39 to anywhere across the globe. Please note that this price is due to the bulky nature of tea and the number of orders we ship internationally. If you would like a custom quote on shipping internationally, please email us with a list of your order and a detailed mailing address. That way we can determine exact shipping costs for you, based on weight and location. Please send your enquiry to info@lovetea.com.au.

We do not conduct tests on everyone of our products and trust that the randomised spot checks and testing that we undertake with ACO as part of our organic certification are accurate.It is worth mentioning that we have never failed testing for pesticide residues and have never been alerted by ACO that any of our suppliers, locally or abroad, have failed either. So this gives us quite a lot of confidence that we are working with great high quality products.

No, our products are not fumigated or irradiated. Fumigation or irradiation is not permitted as part of our ACO (Australian Certified Organic) Certification. Obviously to maintain this certification we need to ensure none of our products are fumigated or irradiated either in Australia or at origin. We have signed declarations from our suppliers to ensure that no ingredients we purchase from them have been fumigated or irradiated at origin.

No, our products do not contain GMO’s. Inclusion of GMO components are not permitted as part of our ACO (Australian Certified Organic) certification. This is also the case with conventionally grown products that are stored on site. Obviously to maintain this certification we need to ensure none of our products contain GMO’s whatsoever. We have signed declarations from our suppliers to ensure that no ingredients we purchase from them contain any GMO’s.

Our Tea Community

Once you create an account on our website, you will automatically earn points with each purchase. You will receive 1 point for every dollar you spend, and for every 100 points you earn, you will receive $5 off your next order, which is the minimum amount you can use at checkout.For example: If you spend $100 on our website, you will receive 100 points and $5 off your next order.

Your points will automatically apply to your cart and will display as “Redeem points”, showing the amount discounted. If you do not wish to use your points, simply click remove.

Points will expire one year from when they were issued. You will receive an email from us kindly reminding you when your points are due to expire.

Yes, you will receive 100 points (equal to $5 off) on your birthday which will automatically be applied to your account. Kindly note, you will need to include your date of birth in your account details, which you can do here.

You can check the status of your points by clicking here.

You will need to accumulate 100 points before you are eligible to redeem them at checkout.